Information We Collect
We may collect information that you voluntarily provide
when using our website or contacting Selvi Silver Palace.
Depending on the service you use, this may include your
name, email address, phone number, delivery address,
enquiry details, product requirements and other
information that you choose to provide.
We may also receive basic technical information such as
browser type, device information, general website usage
information and similar data that helps us understand
website performance and improve the user experience.
Information You Provide
Information may be provided when you complete a contact
form, newsletter subscription, quotation request,
registration form or other communication form available
on our website.
How We Use Your Information
Information may be used to respond to enquiries,
provide information, process requests, communicate
about products and services, arrange delivery,
provide customer support and maintain our business
operations.
Contact & Enquiry Information
When you contact us through our website, email or other
communication channels, we may retain the information
necessary to understand your request and provide an
appropriate response.
Orders & Customer Services
If you place an order or request a jewellery service,
relevant information may be used to confirm the
request, communicate with you, process the requested
service, arrange delivery and provide customer support.
Payment Information
Where online payment facilities are available, payment
transactions may be handled through authorised payment
service providers. Selvi Silver Palace may receive
transaction-related information necessary to confirm
payment and process an order.
Payment details should only be submitted through
the authorised payment process provided for your
transaction.
Cookies & Website Technologies
Our website may use cookies or similar technologies to
support website functionality, understand visitor
behaviour, remember preferences and improve website
performance.
You may be able to manage or disable cookies through
your browser settings, although some website features
may not function as intended.
Third-Party Services
Our website may use external services for functions such
as payment processing, website hosting, analytics,
communication, maps, forms or other technical features.
Such third-party services may process information
according to their own privacy policies and applicable
terms.
Data Security
We take reasonable measures to protect information
provided to us against unauthorised access, misuse,
alteration, disclosure or loss.
However, no internet transmission or electronic storage
system can be guaranteed to be completely secure.
Customers should take appropriate care when sharing
information online.
Data Retention
We may retain customer and enquiry information for as
long as reasonably necessary to provide services,
maintain business records, respond to enquiries,
fulfil legal or accounting requirements and resolve
customer-related matters.
Your Privacy Choices
You may contact us regarding personal information you
have provided to us. Where applicable, you may request
clarification about the information we hold, ask us to
update inaccurate information or raise concerns about
the use of your information.
Children's Privacy
Our website and services are intended for general
customers and are not specifically directed towards
children. We do not knowingly request unnecessary
personal information from children.
If you believe that a child has provided personal
information to us without appropriate permission,
please contact us so that the matter can be reviewed.
Newsletter & Promotional Communication
If you voluntarily subscribe to our newsletter or
promotional communication, we may use the email address
provided to send information about Selvi Silver Palace,
jewellery updates, new collections, offers and other
relevant business announcements.
You may contact us if you no longer wish to receive
promotional communications from us.
Changes To This Privacy Policy
Selvi Silver Palace may update this Privacy Policy from
time to time to reflect changes in our website, services,
technology, business practices or applicable requirements.
The updated version will be published on this page.
Customers and website visitors are encouraged to review
this Privacy Policy periodically to remain informed
about how information is handled.
