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Selvi Silver Palace, established in 2014, brings together timeless silver craftsmanship and contemporary style. We offer a carefully curated collection of silver jewellery designed for everyday elegance, special occasions, and traditional celebrations. From beautifully crafted bracelets, earrings, and necklaces to distinctive silver creations, every piece reflects our commitment to quality, design, and value.
We carefully prepare and dispatch every jewellery order with attention to packaging, safety and timely delivery. This Shipping Policy explains our order processing, shipping, delivery and related procedures.
At Selvi Silver Palace, we take care to prepare jewellery orders securely before dispatch. Orders are processed according to product availability, order confirmation, payment verification and the delivery information provided by the customer.
Delivery timelines may vary depending on the destination, courier service, public holidays, weather conditions and other circumstances beyond our reasonable control.
Orders are processed after successful order placement and payment confirmation. Processing time may vary depending on the product, availability and order requirements.
Customers may be contacted if additional information is required to verify or complete an order before dispatch.
Jewellery orders are packed carefully to help protect the products during handling and transportation. Customers should retain the original packaging after delivery.
Once an order has been processed and prepared, it may be handed over to our selected delivery or courier partner. Dispatch confirmation may be provided through the contact details submitted with the order.
Customers are responsible for providing a complete and accurate delivery address, including the correct mobile number and other required delivery information.
Delays or additional delivery attempts caused by an incorrect or incomplete address may be the responsibility of the customer.
Delivery time depends on the destination and courier service. Any delivery estimate displayed during checkout or communicated by our team is an approximate timeframe and is not a guaranteed delivery date.
Where tracking facilities are available, shipment tracking information may be shared with the customer after dispatch. Tracking updates are provided by the respective courier or delivery partner.
The courier partner may make delivery attempts according to its standard delivery procedures. Customers should remain available at the provided delivery address or follow the instructions supplied by the courier.
Delivery may occasionally be delayed because of weather, transport disruptions, public holidays, courier issues, regional restrictions, high-demand periods or other circumstances beyond our control.
Customers should check the outer package and jewellery condition carefully upon delivery. If the package appears damaged or the received item has an issue, please contact us as soon as possible with the order details and clear photographs.
Delivery may be considered completed based on the confirmation or delivery status provided by the courier partner. Customers should contact us promptly if an order is shown as delivered but has not been received.
If an order cannot be delivered because of an incorrect, incomplete or unreachable address or contact number, additional delivery arrangements may be required.
Shipping availability may depend on the delivery destination and courier service coverage. If a location is not serviceable, our team may contact the customer regarding the available options.
If you have questions regarding your shipment, delivery status or an order that has not arrived within the expected timeframe, please contact Selvi Silver Palace with your order details and registered contact information.
Our team will review the available shipment information and assist you with the next appropriate steps.
Selvi Silver Palace may update this Shipping Policy from time to time to reflect changes in our products, delivery procedures, courier arrangements or business practices.
The latest version of the Shipping Policy will be published on this page.
If you have a question about your order, delivery status, shipment or courier update, please contact Selvi Silver Palace with your order details.
10.00 AM - 09.30 PM
Please keep your order details available when contacting our shipping support team.
Our goal is to prepare every order carefully and support you throughout the delivery process so your jewellery reaches you safely and conveniently.
