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Selvi Silver Palace, established in 2014, brings together timeless silver craftsmanship and contemporary style. We offer a carefully curated collection of silver jewellery designed for everyday elegance, special occasions, and traditional celebrations. From beautifully crafted bracelets, earrings, and necklaces to distinctive silver creations, every piece reflects our commitment to quality, design, and value.
We want every jewellery purchase from Selvi Silver Palace to be a smooth and satisfying experience. This policy explains the conditions applicable to order cancellation, returns, exchanges and related customer requests.
At Selvi Silver Palace, we carefully prepare jewellery orders for our customers. Since jewellery items may be specially packed, processed or prepared according to the order, return and cancellation eligibility may vary depending on the product, order status and reason for the request.
Customers are requested to contact us as soon as possible if they wish to cancel an order, report an issue or request a return or exchange.
Cancellation requests should be submitted as early as possible after placing an order. An order may be eligible for cancellation only if it has not already been processed, packed, dispatched or specially prepared.
Once an order has entered processing or dispatch, we may not be able to accept a cancellation request.
Return requests may be considered for eligible products when the item is unused, undamaged and returned in its original condition with the original packaging and supporting documents, where applicable.
Eligible jewellery may be considered for exchange subject to product condition, availability, applicable charges and the specific exchange conditions communicated by Selvi Silver Palace.
Products submitted for return or exchange must remain in their original condition. Items showing signs of use, damage, alteration, polishing, resizing or modification may not qualify for return or exchange.
Customers should retain the original jewellery packaging, invoice, certificates, tags and other documents supplied with the order. Missing or damaged original materials may affect return or exchange eligibility.
If you receive an item that appears damaged, defective or different from the item ordered, please contact us as soon as possible after delivery with the order details and clear photographs of the received item and packaging.
Return or exchange requests should be raised within the return period communicated for the particular order or product. Requests received after the applicable period may not be accepted.
Where a return is approved, customers may be required to follow the return shipping instructions provided by Selvi Silver Palace. Responsibility for return shipping may depend on the reason for the return and the applicable order conditions.
Returned products may be inspected after receipt. The return or exchange will be confirmed only after the item has been checked for its condition, authenticity, completeness and compliance with the applicable policy.
If a refund is approved, the applicable refund amount will be processed according to the order payment method and the applicable refund conditions. Processing time may vary depending on the payment provider or banking institution.
Certain products may not be eligible for return or cancellation because of their nature, customisation, special preparation, personalisation, alteration or other applicable conditions.
Any specific non-returnable condition applicable to an order may be communicated before or during the purchase process.
Return or exchange requests for gifted jewellery may be subject to the same product eligibility requirements and may require the original order information or supporting documents.
To request a cancellation, return or exchange, please contact Selvi Silver Palace with your order details, registered contact information and the reason for your request.
Our team will review the request and provide the next steps based on the order status and applicable product conditions.
Selvi Silver Palace may update this Return & Cancellation Policy from time to time to reflect changes in our products, services, order procedures or business practices.
The latest version of this policy will be published on this page. Customers are encouraged to review the policy before placing an order.
If you would like to cancel an order, report a delivery issue or discuss a return or exchange, please contact Selvi Silver Palace with your order details.
10.00 AM - 09.30 PM
Please keep your order details available when contacting our support team.
Our goal is to handle cancellation and return requests fairly and efficiently while protecting the quality and authenticity of every jewellery order.
